Not all things are created equal!

Not all things are created equal

This certainly applies to the world of central heating boiler and range cooker service and maintenance.

We attend so many heating appliances that were allegedly serviced one year ago, yet upon inspection, many look as if they were retrieved from the engine room of the Titanic!

An example of a boiler combustion chamber and one of its baffles, that was allegedly serviced one year ago, is shown below:

boiler combustion chamber

a Baffle

Does the customer know what is involved in servicing their appliance, in accordance with the Manufacturer’s instructions?

The answer is simple. Of course they do not!

Here is where they reply upon the attending service engineer, to act in a professional manner and to undertake the works in accordance with current legislation/ recommendations / guidance, so on and so forth.

Did they check the oil tank filter? The customer replies “yes they did, and I was charged for it”.

Oh dear, I do not think they did. At least not for the last 3 years!

Oil tank filter

Customers inform us, the heating appliance has been attended every year, and they have been charged for these service visits.

We can confirm;

The closest these ‘service personnel’ got to working upon these appliances, was from their own back gardens, on a sunny day, with a can of beer in their hand!

The consequences of poor workmanship:

·        Inefficient operation

·        Faults are ignored

·        Severe appliance malfunction

·        Excessive parts replacement

·        Spillage of (Fumes) combustion products into homes

·        Carbon monoxide poisoning

·        Appliance catches fire

·        Homes at risk of burning down

·        Insurance policies invalidated

·        Criminal proceedings initiated

·        Loss of life

In conclusion:

It is of the utmost importance that you ensure the personnel who are contracted to carry out work on your central heating boiler, range cooker, gas fire, oil tank or gas cooker are qualified, competent and experienced to undertake the work.

Check out their website and ask them questions. You are the paying customer, and they have legal obligations!